Shipping Policy

Last Updated: [2 June 2026]

Digital Products

Vision to Design offers digital products which are delivered electronically.

No physical shipment is required for digital purchases.

Upon successful payment, customers will receive access to their purchased files via download and/or email delivery.

If you experience any issues accessing your digital files, please contact us for assistance.

Printed Products

Where physical products, printed materials or custom printed items are offered, shipping costs and delivery timeframes will be displayed during the checkout process or included within a project quotation.

Shipping costs for custom print projects will be quoted separately as part of the project proposal.

Delivery estimates are provided as a guide only and may vary depending on production schedules, courier services and destination.

Vision to Design is not responsible for delays caused by third-party couriers, postal services, weather events or circumstances beyond our control.

Production Timeframes

Custom printed products and print-managed projects may require production time prior to dispatch.

Estimated production and delivery timeframes will be communicated at the time of ordering or included within the project quotation.

Shipping Address

Customers are responsible for ensuring all shipping information is accurate and complete at the time of purchase.

Vision to Design is not responsible for orders delivered to incorrect addresses supplied by the customer.

Damaged or Missing Orders

If a physical order arrives damaged or does not arrive within a reasonable timeframe, please contact us within 7 days of delivery or the expected delivery date.

We will work with the relevant production or shipping provider to investigate the issue and determine an appropriate resolution.

Contact

For shipping enquiries, please contact:

Vision to Design
info@visiontodesign.com.au